SERVICE 02 · DIAGNOSE & STABILIZEERP Diagnosis & Stabilization
From pre-implementation diagnosis to stable post-implementation operation, we own the full ERP lifecycle.
A pre-implementation assessment analyzes AS-IS processes and data to set an implementation/migration execution strategy. We diagnose the cause behind projects stalled or delayed by other vendors and stabilize them, and a dedicated maintenance framework supports your ERP asset — from version upgrades to functional enhancement and field-issue response.
We identify what's actually wrong with evidence before we touch anything. A pass-through test surfaces improvement items, and we lay out the priorities and execution plan.
Before implementation, in a crisis, during operation — we support every moment of ERP
Pre-Implementation Assessment
We identify key issues before the project kicks off and set an execution strategy that reflects budget, schedule, and staffing.
Stalled Project Rescue
We diagnose and remediate Microsoft ERP projects stalled or in dispute with other vendors, and carry them through to go-live.
Dedicated Maintenance
From the help desk to on-site diagnosis and training, we handle everything under a single framework, from intake to resolution.
Before you start implementing, we diagnose the conditions for success
We diagnose pain points in current operations, identify where process innovation is possible, and propose Best Practice-based improvements together with a realistic execution plan.
AS-IS Process Analysis
We reorganize the current process classification and identify the business's demand for innovation.
Best Practice Discovery
We define issues in core processes and derive industry-specific Best Practices.
GAP Analysis
We identify where gaps occur in the process and analyze their primary causes.
Implementation Plan
We build an innovation model and overall implementation plan to address the root causes.
For an already-implemented D365 F&O, we run a precision diagnosis across four dimensions
We gather test cases through interviews and actually run a pass-through (CRP) test, evaluating four areas module by module and identifying improvement items. It's not a document review — we run the system directly and judge from that.
Master Data
- Check whether key masters are configured per module and confirm their integrity
- List-type masters — items, BOM, routing, customers, vendors, chart of accounts
- Setup-type masters — posting profiles, warehouses, item groups, inventory model groups
Process
- Confirm the integrity of the process design
- Confirm integration with upstream/downstream modules, given ERP's nature
- Confirm whether any key process is missing
Operating Skill
- Confirm proficiency in handling each process step
- Assess understanding of the purpose and management of key control fields on screen
- Confirm whether reverse processes such as cancellation can be handled
Customizing
- Confirm whether development items specified in the To-Be document were actually developed
- Judged on whether they function correctly
- Internal consistency analysis of the development itself is out of scope
| Evaluation Area | LEVEL 0 | LEVEL 1 | LEVEL 2 | LEVEL 3 | LEVEL 4 | LEVEL 5 |
|---|---|---|---|---|---|---|
| Master Data | Not configured | Configured but poorly understood | Understood but poorly managed | Can only add entries | Can change as needed | Can analyze at a consultant level |
| Process | No process | Can only perform individual tasks | Can operate the overall process | Can correct exceptions | Can handle additional tasks | Can design new processes |
| Operating Skill | Cannot perform the task | Only familiar with menus | Can handle simple tasks | Understands the task but weak on error handling | Can handle including errors | Can even analyze customizations |
| Customizing | Not applied or produces errors | — no intermediate levels evaluated — | Functions correctly | |||
Standard Diagnostic Timeline — About 36 Business Days
Kick-off & Business Analysis
- Business overview and team-by-team consultant assignment
- Analysis of the To-Be process document and issue list
- Development list analysis, QA environment check
- Live data migration to QA
Pass-Through Scenario Writing
- Writing team-by-team CRP scenarios
- Writing test cases and compiling the development list
- Building an integrated process map
- Confirming whether existing Local Pack source needs removal
Pass-Through Testing
- Running a pass-through test that chains the test cases
- Analyzing/testing development source code
- User training in parallel where needed
Results Evaluation & Improvement Items
- Team-by-team diagnostic evaluation (level rating by area)
- Building the module-by-module evaluation chart
- Deriving improvement items and priorities
We diagnose stalled projects and carry them through to go-live
We've diagnosed and improved Microsoft ERP projects stalled by other vendors, stabilizing projects that were in dispute. We restore normal operation through the sequence: cause diagnosis → remediation development → CRP verification → cut-over re-planning.
Company-owned store daily-close data errors
Inconsistent inventory, sales, and collection totals
No inventory management process
System outage right after go-live
※ These are rescue cases from projects implemented by other vendors, identified by industry to protect client confidentiality.
From intake to resolution, one unified dedicated maintenance framework
A dedicated maintenance team manages the various issues that arise after ERP go-live under one unified framework, for fast and efficient response.
Help Desk Operations
- Dedicated client support channel (phone, email, web portal)
- Priority classification of intake issues and standard-manual-based remote guidance
- Building an FAQ and resolution-case library for frequent issues
- Real-time issue tracking and completion reporting
Feature Development & Enhancement
- New report/screen development and request-based feature customization
- System updates to reflect regulatory changes
- Data cleansing and migration support
- Script/query tuning for performance improvement
On-Site Support
- On-site diagnosis of complex or hard-to-reproduce errors
- Proposing solutions and optimizing operating processes for the client's environment
- Support for master-data review and cleanup
- Scheduled and ad-hoc on-site visits
On-Site Training
- Training to improve system-outage response capability
- Boosting user understanding of patches and feature changes
- Regular sessions to raise system utilization
- Request-based custom training curricula
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Learn MoreDoes the ERP you're running today need a checkup?
A pre-implementation assessment lays out the current state, an improvement roadmap, and the feasibility of stabilization.